Using 7taps
Tools: 7taps
My Role: Instructional Designer, eLearning Developer
Time: 1 hour
Client: Prospective client
Challenge
A financial review revealed that customer service personnel have misinformed customers about insurance responsibilities.
This has led to some costly mis-understandings.
Solution
A microlearning solution is optimal here as there is one specific learning need.
Result
Pros
The training course can be rolled out immediately. 7taps offers a range of statistics to access employee participation and pass rates.
The course is easily accessible on any device.
Cons
The quiz questions at the end of the course do not ask the employees to apply their knowledge.
Course Evaluation
Pivot Table and Charts
