Job Aids & Infographics
Tools: Canva
My Role: Instructional Designer, Graphic Designer
Time: 2 hours
Client: Potential Client
Challenge: Customer Service team highlighted that it can take a long time to access reference information about the Incoterms while on the phone with customers.
Solution: Create a printable quick reference infographic to streamline access to key information, enabling the team to respond more efficiently and improve customer interactions.
Tools: Canva
My Role: Instructional Designer, Graphic Designer
Time: 2 hours
Client: Potential Client
Challenge: A series of negative comments have been posted on Google regarding the customer service team.
Solution: Develop a comprehensive job aid outlining clear steps and best practices for navigating calls. The job aid is designed to help team members effectively address and mitigate negative customer experiences, ensuring improved customer interactions and enhanced service quality.